Summit Webinars

Summit Webinars

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September 9, 2021 - 6:00 to 7:00 pm Eastern Time Zone (Canada)


Dr. Liane Davey

How many of your clients think of conflict as a dirty word; something to be avoided at all costs? Do you get them over one hump only to find that they are immobilized the next time things get uncomfortable? What about the other end of the spectrum, the clients who were mandated to attend coaching because their brand of conflict leaves collateral damage? The ability and willingness to work through conflict constructively is something everyone needs. In this session, Liane will share the tools and processes to help your clients build a healthy conflict habit.




Participants will gain:

  • Stronger ability to help their clients identify the costs of avoiding difficult issues

  • Ways to reframe people’s perceptions about conflict so that their natural conflict defaults don’t turn into conflict-avoidance, passive-aggressiveness; or nastiness

  • A three-step process for working through any conflict constructively

  • Ways to neutralize and to normalize even the most difficult issues.



About Dr. Liane Davey:

Liane is the New York Times Bestselling author of You First, Inspire Your Team to Grow Up, Get Along, and Get Stuff Done. She is a regular contributor to the Harvard Business Review and an organizational psychology expert for Quartz magazine. As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, 3M, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology. Her new book, The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track was released in March, 2019 and quickly became a #1 New Release on Amazon. More on Liane:

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September 23, 2021- 6:00 to 7:00 pm Eastern Time Zone (Canada)


Dr. Catherine Carr & Craig Runde

It will not likely surprise you when we say that every coach in 2021 needs to know how to skillfully support client resiliency! No longer the sole purview of life coaches, this type of core coaching work requires an advanced skillset that includes the ability to both coach to conflict, and also and the interplay between conflict and resiliency. These two concepts have a natural affinity for one another. By building our clients’ resilience, clients can take in, process, and make use of techniques to engage in conflict more effectively. This session will give you an evidence-based model for resilience at work, help you link resiliency and conflict, and offer several practical tools to support your coaching.



Participants will gain:

  • An understanding  of the seven components of resilience at work

  • Insights into how conflict and resilience are linked

  • Tools for developing effective action plans to bolster resiliency



About Dr. Catherine Carr:

Catherine is a Master Corporate Executive Coach, Master level Systemic Team Coach, Mentor and an Accredited Coaching Supervisor.  She is the North American Lead for Resilience@Work, a Master Trainer for the Conflict Dynamics Profile, and the Head of Practicum for the Global Team Coaching Institute. Catherine has been coaching leaders and leadership teams for over 20 years and has extensive experience in the public and not for profit sector. Catherine has co-authored numerous publications including 50 Tips for Terrific Teams! and High Performance Team Coaching. More on Catherine:


About Craig Runde:

Craig is the former Director of the Center for Conflict Dynamics and Mediation Training Institute at Eckerd College, where he oversaw training and product development on the Center’s array of conflict management products including the Conflict Dynamics Profile® Assessment instrument, the Becoming Conflict Competent skills development course, and the Mediation Training Institute’s portfolio of workplace mediation courses. A former lawyer and law professor, Craig is the co-author of several books on workplace conflict management including Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence . He is the author of the LinkedIn Learning course, Improving Your Conflict Competence. He is also a master trainer of the Resilience @ Work assessment.

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October 7, 2021 - 6:00 to 7:00 pm Eastern Time Zone (Canada)


Kenneth Cloke

Through questions, it is possible to discover, in the thick of conflict and discord, how to free ourselves from their all-consuming grip, how to gain insight into what got us stuck, transform the ways we interact with our opponents, turn criticisms and complaints into openings for improvement, and evolve to higher levels of skill in conflict resolution. Through skillful questions we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation and transcendence suddenly, inexplicably, exquisitely unfold. In this session Kenneth Cloke will share how conflict coaches can enhance their skills by asking questions that transform the problem and make it resolvable; or that expose its hidden dynamics and suggest new paths forward.



Participants will gain:

  • Knowledge and insights about the art of asking powerful questions that making moving forward more likely

  • An increased understanding how the art of asking question is applied to coaching people through conflict – to expose the hidden dynamics

  • Learning about the types of questions that help transform the problem to facilitate its resolvable 



About Kenneth Cloke:

Kenneth is a well-known mediator, arbitrator, coach, consultant, and trainer. He specializes in resolving complex multi-party disputes, including transnational, marital, divorce, family, grievance and workplace disputes, organizational, public policy, and school conflicts. Kenneth also designs preventative conflict resolution systems.  He has worked in over 25 countries, and is founder and first President of Mediators Beyond Borders.  The title of the most recent of the 15 books on conflict resolution that Kenneth has published is The Crossroads of Conflict and Politics, Dialogue and the Evolution of Democracy. More on Kenneth:

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October 21, 2021 - 6:00 to 7:00 pm Eastern Time Zone (Canada)


Gary Furlong

We enter into relationship with clients when we coach them, and we’re often coaching clients as they navigate their relationships with others.  We frequently are confronted with challenging relationships that seem to only get worse, that seem to be continually spiraling downward. The Law of Reciprocity is a powerful factor that we can use to understand both the dynamics of dysfunctional behaviour, as well as the actions that can help to rebuild relationships effectively.   


One of the strongest forms of resistance to change relates to our perceptions of gain and loss, whether that loss is financial, reputational, or relational.  Psychologically, we all code losses two to four times larger than we code equivalent gains, and this perceptual bias often prevents clients from making constructive choices. By helping clients better understand their anchors and reference points through the Loss Aversion framework, we empower them to shift perspectives and make different choices. 



Participants will gain:

  • Knowledge about two important concepts when it comes to people in conflict- Law of Reciprocity and Loss Aversion Bias

  • How resistance to change impacts people in dispute

  • An understanding of what helps shift clients’ perspectives to be able to get clearer on their goals and make different choices



About Gary Furlong:

Gary has extensive experience in mediation, alternative dispute resolution, labour relations, negotiation, and conflict resolution.  He is past president of the ADR Institute of Ontario, a Chartered Mediator (C. Med.) and holds his Master of Laws (ADR) from Osgoode Hall Law School.  Gary is the co-author of “BrainFishing: A Practice Guide to Questioning Skills” and author of “The Conflict Resolution Toolbox, Second Edition”.  Gary is a principal with Agree Dispute Resolution, and is the past president of the ADR Institute of Ontario (ADRIO). He is a Distinguished Fellow of the International Academy of Mediators (IAM). More on Gary:

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November 4, 2021 - 6:00 to 7:00 pm Eastern Time Zone (Canada)


Vik Kapoor

This dynamic session by Vik Kapoor will explore a conflict coach's self-reflective practice. Vik will task participants to contemplate how good we are at coaching ourselves. And, in this regard, he will urge us to consider various techniques such as journaling, creative visualization, meditation, and the mirror to help us get even better at our craft. Please join us as we learn from Vik about a variety of helpful tools to help unpack and identify what might serve us to stay present and able to self-manage our relationships with our clients. 



Participants will gain:

  • An opportunity to explore your own definition of reflective practice when providing conflict management coaching

  • A way to leverage that definition into an action plan for personal growth

  • A chance to commit to and design an approach for leveling up on reflective practice 



About Vik Kapoor:

Vik is an attorney, certified coach (PCC) and a graduate of CINERGY Conflict Management Coaching. He helped create peer conflict coaching programs for three UN agencies in over 40 countries, and is currently a conflict resolution practitioner for the federal government. Vik runs his own millennial coaching company and is the author of a soon to be released self-coaching book called First Serve Yourself: How Young Leaders Around the World Are Winning On Their Own Terms. More on Vik:

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November 18, 2021 - 6:00 to 7:00 pm Eastern Time Zone (Canada)


Amanda Blake

Churning stomach. Sweating brow. Breathlessness. Tears. Conflict evokes all manner of embodied stress responses, but in our quest for a good solution we often ignore these discomforts, or worse — let them take over entirely. But when the body perceives a threat — as it does when we're in conflict — we actually lose access to the parts of our brain that help us make good decisions. Conversely, when we learn how to embody what’s known as “psychophysiological coherence,” we gain access to greater empathy, easier emotional regulation, and improved decision quality. This is not just an idea; it’s a fundamental truth rooted in our biology, and we ignore it at our peril. In this session you’ll learn some simple things you can do (beyond just taking a deep breath!) that turn our most crucial silent partner into a resource rather than a cause for regret. 



Participants will gain:

  • Knowledge about what happens to our bodies when in conflict

  • Experience how 'psychophysiological coherence' increases access to empathy, emotional regulation, and clear decisions

  • Techniques for managing threats that impact our brain function during conflict



About Amanda Blake:

Amanda is creator of the popular Body = Brain course on the neurobiology of experiential learning. In addition to teaching about the art and science of embodiment, she works with progressive leaders worldwide to help them become their best self, enjoy life more, and make a bigger contribution. Mandy is a Master Somatic Leadership Coach and holds a degree in Human Biology from Stanford University. She is author of Your Body is Your Brain and is currently pursuing a PhD in Leadership and Management at Case Western Reserve, where she is a Research Fellow at the Fowler Center for Business as an Agent of World Benefit. When she’s not teaching people practical ways to leverage the links between body, brain, and behavior, you can find her swing dancing with her sweetie to corny country songs, backcountry skiing in the Sierras, or learning cool ninja tricks from her nephews. More on Amanda:

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